The CMI Group is a Women Business Enterprise Certified and 100% employee-owned contact center services and accounts receivable management firm. Passion, proven performance, customized strategies, advanced technologies, and progressive thinking – The CMI Group is the right multi-channel contact center/recovery solution provider for organizations that need more than an outsource vendor. “Relationships Matter” and CMI achieves industry-leading results by taking a collaborative approach with our partners. We protect our client's brand and their customer relationships by delivering superior and compliant solutions.