Global Contact Services

Global Contact Services Julie Hlavacek Office Manager 118 S. Main Street
Salisbury, NC 28144
United States

Locate (704)647-9621

GCS offers efficient and friendly customer service and transaction processing. Since 2001, GCS has managed customer facing departments with outsourced, on-site and consulting models. Our capabilities cover all methods of customer contact – voice, mail, electronic, face-to-face – with a focus on efficiency and a passion for customer delight. We help clients increase customer participation, streamline usage and manage outliers. From enrollment to collections, GCS provides the right people and processes to meet service levels, manage cost and satisfy customer expectations. Our unique business model of flex scheduling and cross-training helps you achieve every key metric. Contact us to see if our model might match your customer service needs.

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