FHC is a nationally recognized provider of collections and contact center services, with over 25 years of experience supporting government and utility clients. In the tolling space, FHC delivers full-service recovery solutions that combine compliance-driven collections with customer-centric contact center operations. Leveraging omni-channel communication platforms—including phone, email, chat, and digital outreach—FHC manages inbound and outbound inquiries, dispute resolution, and payment arrangements with precision and empathy. Their specialized teams are trained to handle toll violations and delinquent accounts while maintaining high recovery rates and minimizing complaints. FHC’s scalable infrastructure supports rapid agent onboarding and system integration, ensuring seamless service during peak periods. With a proven track record across state departments and municipalities, FHC’s approach emphasizes transparency, data security, and operational excellence. Their commitment to compliance and customer dignity makes them a trusted partner in toll revenue recovery and contact center management